It is a NEW computer; it IS a Dell problem to be fixed by them.
Ring them, and find out the way that they want you to do a Recovery.
If you have not made Recovery disk, get a DVD disk from them.

"Mr. Home Compter Man" wrote:
[color=blue]
> My new Dell computer running Vista Home Premium was working fine for about
> two weeks. Now I can't logon and receive the message that "user profile
> cannot be loaded." I can't receive any support form Microsoft because I
> can't access my ID number for Vista Home Premium. I contacted Dell but so
> far haven't received any solution to this problem.
>
> I did find on Dell Support community forum Article ID 316063 dated
> 12/17/2007 that seemed to address this problem. It gave a step-by-step
> listing to perform a System Restore in the Window Recovery Environment. Can
> someone confirm whether this listing is the way to resolve this logon
> problem? Thanks.[/color]