My new Dell computer running Vista Home Premium was working fine for about
two weeks. Now I can't logon and receive the message that "user profile
cannot be loaded." I can't receive any support form Microsoft because I
can't access my ID number for Vista Home Premium. I contacted Dell but so
far haven't received any solution to this problem.

I did find on Dell Support community forum Article ID 316063 dated
12/17/2007 that seemed to address this problem. It gave a step-by-step
listing to perform a System Restore in the Window Recovery Environment. Can
someone confirm whether this listing is the way to resolve this logon
problem? Thanks.