Hi Brian,

Even new machines have hardware failure. In fact it's pretty common.
Hardware usually either fails a short time after the system goes into
regular use, or it lasts a long time. 'Tis why warranties are so important,
as when it fails in the short, it's usually within the first year, even on a
lightly used machine.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
My thoughts [url]http://rick-mvp.blogspot.com[/url]

"Hatch" <Hatch@discussions.microsoft.com> wrote in message
news:8DF7BF16-9BB5-4A29-8ADB-304CA9FE1493@microsoft.com...[color=blue]
> Hi Rick,
>
> Thanks for you suggestions. I would like to think that it is not a
> hardware
> fault as the laptop has only had a couple of months intermittent use.
>
> I have now contacted the suppliers so hope they may come up with a more
> precise answer.
>
> Thanks again,
>
> Brian.
>
> "Rick Rogers" wrote:
>[color=green]
>> Hi Hatch,
>>
>> It may be hardware damage, a failed or failing drive, bad memory stick,
>> blown capacitor on the motherboard, etc. If you haven't already, you
>> might
>> make sure BIOS settings are at default. Otherwise, you may need to enlist
>> the aid of a technician or contact the manufacturer for warranty work.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> [url]http://mvp.support.microsoft.com/[/url]
>> Windows help - [url]www.rickrogers.org[/url]
>> My thoughts [url]http://rick-mvp.blogspot.com[/url]
>>
>> "Hatch" <Hatch@discussions.microsoft.com> wrote in message
>> news:1C7733A0-8F07-44F3-A351-72F654EB908F@microsoft.com...[color=darkred]
>> > Hi, can you help please.
>> >
>> > I have tried using my Recovery DVD to carry out a 'Full Destructive
>> > Recovery' in accordance with the 'Troubleshooting & Recovery' manual.
>> > The
>> > process starts and gets as far as 'Copying files' phase then after
>> > around
>> > half an hour I get an error message 'Error copying Vista.WIM to
>> > recovery
>> > partition. Error Code 4'.
>> >
>> > I click on OK (the only option). The laptop appears to carry on in the
>> > 'Copying Files' phase but even after a total of two hours nothing else
>> > happens.
>> >
>> > I have tried this three times with the same result.
>> >
>> > Any ideas would be much appreciated.
>> >
>> > Thanks,
>> >
>> > Hatch.[/color]
>>
>>[/color][/color]