Hi Rick,

Thanks for you suggestions. I would like to think that it is not a hardware
fault as the laptop has only had a couple of months intermittent use.

I have now contacted the suppliers so hope they may come up with a more
precise answer.

Thanks again,

Brian.

"Rick Rogers" wrote:
[color=blue]
> Hi Hatch,
>
> It may be hardware damage, a failed or failing drive, bad memory stick,
> blown capacitor on the motherboard, etc. If you haven't already, you might
> make sure BIOS settings are at default. Otherwise, you may need to enlist
> the aid of a technician or contact the manufacturer for warranty work.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> [url]http://mvp.support.microsoft.com/[/url]
> Windows help - [url]www.rickrogers.org[/url]
> My thoughts [url]http://rick-mvp.blogspot.com[/url]
>
> "Hatch" <Hatch@discussions.microsoft.com> wrote in message
> news:1C7733A0-8F07-44F3-A351-72F654EB908F@microsoft.com...[color=green]
> > Hi, can you help please.
> >
> > I have tried using my Recovery DVD to carry out a 'Full Destructive
> > Recovery' in accordance with the 'Troubleshooting & Recovery' manual. The
> > process starts and gets as far as 'Copying files' phase then after around
> > half an hour I get an error message 'Error copying Vista.WIM to recovery
> > partition. Error Code 4'.
> >
> > I click on OK (the only option). The laptop appears to carry on in the
> > 'Copying Files' phase but even after a total of two hours nothing else
> > happens.
> >
> > I have tried this three times with the same result.
> >
> > Any ideas would be much appreciated.
> >
> > Thanks,
> >
> > Hatch.[/color]
>
>[/color]