I note that your correspondence is dated yesterday and today.

I would have thought that a fair and reasonable course of action
would consist of you giving the supplier a chance to respond to
your complaint instead of dragging this issue through a public
news forum, well before the supplier could read your notes.

This is actually the wrong forum for your post - it is a WinXP
newsgroup, not an Acronis newsgroup. It is likely that the Acronis
FAQs have some pointers about your problem