Thank you very much for your help, However, the deeper we dig into this project the more we realize we are in way over our heads. I have reviewed your links and they are good one's, I have also found many more, of special interest is
http://portforward.com/routers.htm . I think we now have enough information to keep us busy for a while (learning curve).
We can now consider this thread to be in a state of hibernation.
Thanks again
Bob Hays
bobrhays@galvestonbay.net
Make bob vanish to reply
_________________________
"Graham Anderson" <GrahamAnderson@discussions.microsoft.com> wrote in message news:E5EF643F-B4BB-4B2A-ACF2-9DCE74413555@microsoft.com...
> Bob
>
> OK. I would guess your brother is set up as anetwork with two devices on it
> - his PC and router. Have a look at this
>
> http://articles.techrepublic.com.com...5195001-2.html
>
> If you amend the file sent by your brother to change the internal address to
> his external address (easiest way to find his external address is go to
> www.whatismyip.com). Now set port forwarding on the router (which I admit is
> easier said than done, although the router manual should explain how to do
> this) to forward port 3389 traffic to the internal address of your brothers
> PC (which you'll get from the original file sent).
>
> If there's a firewall in place (eg Zone Alarm, or Windows Firewall), you may
> also need to tweak this to allow traffic on port 3389.
>
> Good luck
>
> Graham
>
> "Bob Hays" wrote:
>
>> Thanks Graham ,,,, not so, my brother was connected, and is connected 24/7.
>> Have already viewed your links, plus many, many more.
>>
>> From what you said, it appears the ISP is using a router, is there a way around it or get through it ,,, or perhaps brother is set up as a local Network even though he is a single comp.
>> --
>> Bob
>> ____________________________
>> "Graham Anderson" <GrahamAnderson@discussions.microsoft.com> wrote in message news:CA582732-7E70-4968-9D0C-CC2C878E2EFA@microsoft.com...
>> > Hi Bob
>> >
>> > The DNS# you refer to is called the IP address.
>> >
>> > 192.168.1.3 is the format of a local network IP address. It's probably been
>> > given to the computer by a router.
>> >
>> > You don't say this, but I suspect your brother is creating the remote
>> > assistance request while disconnected from the internet, then connecting to
>> > the internet to send it. Have him connect to the internet, then create the
>> > request and send it.
>> >
>> > You may also want to have a wee look at
>> > http://support.microsoft.com/default...b/300692/en-us
>> > and
>> > http://support.microsoft.com/kb/310612/en-us
>>
>> --
>> (Snip)
>>