Bob

OK. I would guess your brother is set up as anetwork with two devices on it
- his PC and router. Have a look at this

http://articles.techrepublic.com.com...5195001-2.html

If you amend the file sent by your brother to change the internal address to
his external address (easiest way to find his external address is go to
www.whatismyip.com). Now set port forwarding on the router (which I admit is
easier said than done, although the router manual should explain how to do
this) to forward port 3389 traffic to the internal address of your brothers
PC (which you'll get from the original file sent).

If there's a firewall in place (eg Zone Alarm, or Windows Firewall), you may
also need to tweak this to allow traffic on port 3389.

Good luck

Graham

"Bob Hays" wrote:

> Thanks Graham ,,,, not so, my brother was connected, and is connected 24/7.
> Have already viewed your links, plus many, many more.
>
> From what you said, it appears the ISP is using a router, is there a way around it or get through it ,,, or perhaps brother is set up as a local Network even though he is a single comp.
> --
> Bob
> ____________________________
> "Graham Anderson" <GrahamAnderson@discussions.microsoft.com> wrote in message news:CA582732-7E70-4968-9D0C-CC2C878E2EFA@microsoft.com...
> > Hi Bob
> >
> > The DNS# you refer to is called the IP address.
> >
> > 192.168.1.3 is the format of a local network IP address. It's probably been
> > given to the computer by a router.
> >
> > You don't say this, but I suspect your brother is creating the remote
> > assistance request while disconnected from the internet, then connecting to
> > the internet to send it. Have him connect to the internet, then create the
> > request and send it.
> >
> > You may also want to have a wee look at
> > http://support.microsoft.com/default...b/300692/en-us
> > and
> > http://support.microsoft.com/kb/310612/en-us
>
> --
> (Snip)
>