Thanks Graham ,,,, not so, my brother was connected, and is connected 24/7.
Have already viewed your links, plus many, many more.

From what you said, it appears the ISP is using a router, is there a way around it or get through it ,,, or perhaps brother is set up as a local Network even though he is a single comp.
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Bob
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"Graham Anderson" <GrahamAnderson@discussions.microsoft.com> wrote in message news:CA582732-7E70-4968-9D0C-CC2C878E2EFA@microsoft.com...
> Hi Bob
>
> The DNS# you refer to is called the IP address.
>
> 192.168.1.3 is the format of a local network IP address. It's probably been
> given to the computer by a router.
>
> You don't say this, but I suspect your brother is creating the remote
> assistance request while disconnected from the internet, then connecting to
> the internet to send it. Have him connect to the internet, then create the
> request and send it.
>
> You may also want to have a wee look at
> http://support.microsoft.com/default...b/300692/en-us
> and
> http://support.microsoft.com/kb/310612/en-us

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(Snip)