Cheryl,

Don't know what else to try except maybe a manual install of that update and
see if it corrects the problem. Perhaps a quirk in the update happened and
it didn't download properly.

Thy these two links....
http://web.intuit.com/support/quickp...tes/index.html

http://web.intuit.com/support/quickp...ptaxtable.html

All the best,
George


"cheryl" <cheryl@discussions.microsoft.com> wrote in message
news:F2B0025E-DE96-45F1-BEA8-DDABD01F029F@microsoft.com...
> thank u but that didnt work either
> --
> any help would be appreiciated and thank u
>
>
> "User" wrote:
>
>> Cheryl,
>>
>> From a Google search using the words "PTCHINST caused a GENERAL
>> PROTECTION"
>> only returns a few hits and nobody seems to know what the problem is.
>> However, using the word "PTCHINST" on Google returns many hits and they
>> all
>> have to do with Norton. There is one message about QuickPayroll and
>> Intuit
>> gives an answer, but it has to do with Win95/98. If you have anything
>> installed by Norton I would suggest uninstalling everything and see if
>> your
>> QuickPayroll works. Before making any changes create a Restore Point and
>> give it a name, say QuickPayroll then you can restore everything if that
>> doesn't solve your problem.
>>
>> All the best,
>> George
>>
>>
>> "cheryl" <cheryl@discussions.microsoft.com> wrote in message
>> news:42B00FCD-494B-4C0D-94CB-EC6869600CF9@microsoft.com...
>> >I need someones help please,I have a hp pavilion ze5400 with windows xp
>> >w/sp2
>> > I use this for our business and I use Quickpayroll I downloaded a
>> > software
>> > update and can not load it I get message-PTCHINST caused a GENERAL
>> > PROTECTION
>> > FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I
>> > even
>> > uninstalled & reinstalled that did not work-HELP
>> >
>> > --
>> > any help would be appreiciated and thank u
>>
>>
>>