thank u but that didnt work either
--
any help would be appreiciated and thank u


"User" wrote:

> Cheryl,
>
> From a Google search using the words "PTCHINST caused a GENERAL PROTECTION"
> only returns a few hits and nobody seems to know what the problem is.
> However, using the word "PTCHINST" on Google returns many hits and they all
> have to do with Norton. There is one message about QuickPayroll and Intuit
> gives an answer, but it has to do with Win95/98. If you have anything
> installed by Norton I would suggest uninstalling everything and see if your
> QuickPayroll works. Before making any changes create a Restore Point and
> give it a name, say QuickPayroll then you can restore everything if that
> doesn't solve your problem.
>
> All the best,
> George
>
>
> "cheryl" <cheryl@discussions.microsoft.com> wrote in message
> news:42B00FCD-494B-4C0D-94CB-EC6869600CF9@microsoft.com...
> >I need someones help please,I have a hp pavilion ze5400 with windows xp
> >w/sp2
> > I use this for our business and I use Quickpayroll I downloaded a software
> > update and can not load it I get message-PTCHINST caused a GENERAL
> > PROTECTION
> > FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I even
> > uninstalled & reinstalled that did not work-HELP
> >
> > --
> > any help would be appreiciated and thank u
>
>
>