I have exactly the same problem on Vista Ulltimate and XP pro. I have tried
removing the Intellpoint software, but when you reinstall and asked to remove
Bluetooth transciever,refit and hold button for 5 sec. plus, it just hangs
and does nothing, I have left it for 2 hours and nothing. The only way is to
add Bluetooth device and as you say it last, with me about 2 weeks. It's a
pity they didn't give any warnings about the interferance problems before
taking the £80.00. I am having to use a wired keyboard and mouse, incase I
need to boot into Bios or boot menu. Thats 2 mice & 2 keyboards defeats the
object in my view glad I didn't buy the Desktop 8000. Can any one sugest a
desktop set that works

"Carey Frisch MVP]" wrote:
[color=blue]
> Possible Causes
> --------------------
> This issue can occur due to the following reasons.
>
> -Wireless Interference.
> -Depleted batteries.
> -Loss of Synchronization.
> -Use of Port Replicators, hubs, and third party adapters etc
>
>
> Suggestions
> -------------------
> Perform these troubleshooting steps and this may help in resolving the issue.
>
>
> Step 1: Check for Interference:
> ------------------------------------------
> Items such as Radio, Cell Phones, desktop fans, Fluorescent lights, Large metal objects,
> including computer cases and metal furniture may interfere with the signal of the mouse.
> Please keep the items away from the mouse and check the behavior of the mouse.
>
>
> I also suggest you to check out the following Microsoft Online Knowledge Base Article:
>
>
> Wireless Keyboard or Mouse May Not Respond or May Respond Intermittently
> [url]http://support.microsoft.com/kb/821805[/url]
>
>
> If you have connected the receiver using a green USB to PS/2 converter, then please
> try removing the adapter and connect the USB connector directly.
>
>
> Step 2: Use fresh Energizer batteries:
> -----------------------------------------------------
> Let us ensure to remove the existing set of batteries from the mouse compartment
> and insert a new set of AA Alkaline batteries. Now see how the mouse works.
>
>
> In case the issue persists, proceed to the next step.
>
>
> Step 3: Try on different ports:
> -----------------------------------------
> Let us try the connection scenarios as mentioned in method 1 of the following
> Microsoft Knowledge Base Article:
>
>
> Wireless keyboard or mouse does not respond as expected:
> [url]http://support.microsoft.com/kb/838398[/url]
>
>
> After trying each connection scenario, try the steps in Method 3 of the same article
> to synchronize the keyboard with the receiver.
>
>
> If the above suggestions do not help:
>
>
> Contact Microsoft hardware support and request a hardware replacement
> at no charge: [url]https://support.microsoft.com/oas/default.aspx?tp=il[/url]
>
> -------------------------------------------------------------------------------------------
>
>
> "Travis" wrote:
>
> Clean install of Vista Business on a new Dell Dimension desktop with 4GB of
> RAM and no other programs other than Office Small Business 2007, Windows Live
> OneCare, and IntelliPoint & IntelliType 6.1.
>
> All Microsoft Update patches are current.
>
> After the initial installation of the Desktop 7000 set (which went off
> without a hitch) both the mouse and the keyboard will stay connected and work
> well for a day or two and then just die, for no apparent reason, making me
> have to go through the "re-pairing" process again and again. By the way, I'm
> only utilizing the built-in Vista Microsoft Bluetooth stack; there were no
> Dell WIDCOMM drivers since the unit came with no native Bluetooth hardware.
>
> After that all is well for between 24 & 48 hours, then the process will
> repeat.
>
> Usually it manifests itself upon boot-up, but it also tends to happen when
> the computer wakes-up from sleep mode, which I don't allow it to go into very
> often.
>
> In trying to troubleshoot I moved the Microsoft Bluetooth transceiver
> (version 3.0) to the USB port in the side of the Dell flat panel monitor,
> thinking that its near proximity to the mouse and keyboard might improve
> things, but it didn't; the behavior was the same as before, when it was
> plugged into a USB 2.0 port in back of the computer.
>
> There's a garden-variety Linksys Wireless-G router about 3 feet away, but I
> don't think that could be causing any problems, at least none that have been
> reported so far.
>
> I'm loath to believe it has anything to do with the basic hardware, because
> when it works it works great; it just refuses to continue to do so from one
> (or two) day[s] to the next.
>
> To add to the mystery, I have this exact same Microsoft "Desk Set" on an
> older Dell Dimension with XP Professional, Office 2003 Small Business, Live
> OneCare, as well as a bunch of other programs and it hasn't missed a beat in
> over 6 months; not once has the mouse or keyboard lost connectivity or has
> had to be "re-paired" with the Microsoft dongle (transceiver), and that box
> gets twice as much use as this new one with Vista on it.
>
> What the Devil gives here?
>
> Any input or suggestions would be welcome.[/color]