"with more than enough ram"
But how much is that?
Microsoft minimum is 512 MB, but that is low for most.
Most need 1 GB wile some need 2 GB or more depending on how the
computer is used.

Most new computers, particularly those from the major OEMs, have a lot
of garbage installed that slow them down.
It should be uninstalled if not needed or disabled from startup if not
needed all the time.
This can be easily disabled or uninstalled with a significant boost in
performance.

The service department is not exactly blowing smoke, but they are not
very knowledgeable either.
..

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"irobot1959" <irobot1959@discussions.microsoft.com> wrote in message
news:F81B47D0-2BDD-4271-8988-832839446E60@microsoft.com...
>I was considering buying a new compaq laptop but before I did I went
>to a
> rent 2 own place to check one out with the new O.S. Vista. I rented
> it for
> one week and right off the bat I thought for a brand new computer
> with more
> than enough ram and more than enough on the hard drive was running
> slow,
> slower than my desktop pc with XP and a couple years older. I asked
> the
> dealer about this and after calling someone in their service dept. I
> was told
> that it is because Vista is larger than any other O.S. before and
> there was
> nothing to do about it and microsoft actually confirmed this before
> Vista
> even came out. Is this place blowing smoke up my arse which I
> believe they
> are or what. The laptop I checked out was brand new out of the box.
> I was
> the first user on it so what say you??