It sounds as if she ended up with a US keyboard and she's in the UK. Control
panel - keyboard language

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"Annie1904" <Annie1904@discussions.microsoft.com> wrote in message
news:D29B8F6E-CA55-45CB-A9BA-91255415D07B@microsoft.com...
> I've just suggested she reboot. This worked of course, but still
> interested
> to know how this happened.
>
> "Annie1904" wrote:
>
>> My colleague has sent me a query. It seemsthat she's 'converted' her
>> keyboard in some way. How does she reset it? This is what she writes:
>>
>> I'm sitting typing e-mails and things and have found a really peculiar
>> thing
>> happening. When I type quotation marks using shift and 2 if comes out as
>> a @
>> and when I type the at symbol using shift and apostrophe it comes out as
>> "
>> When I want a pound sign it comes out #
>> Here's all the figures above my numbers at the top of the keyboard:
>> ! @ # # $ % ^ & * () - 2 and 3 are wrong (and where's my pound sign
>> gone?)
>>
>> How weird is that??????
>>
>>