I've just suggested she reboot. This worked of course, but still interested
to know how this happened.

"Annie1904" wrote:

> My colleague has sent me a query. It seemsthat she's 'converted' her
> keyboard in some way. How does she reset it? This is what she writes:
>
> I’m sitting typing e-mails and things and have found a really peculiar thing
> happening. When I type quotation marks using shift and 2 if comes out as a @
> and when I type the at symbol using shift and apostrophe it comes out as “
> When I want a pound sign it comes out #
> Here’s all the figures above my numbers at the top of the keyboard:
> ! @ # # $ % ^ & * () – 2 and 3 are wrong (and where’s my pound sign gone?)
>
> How weird is that??????
>
>