My colleague has sent me a query. It seemsthat she's 'converted' her
keyboard in some way. How does she reset it? This is what she writes:

I’m sitting typing e-mails and things and have found a really peculiar thing
happening. When I type quotation marks using shift and 2 if comes out as a @
and when I type the at symbol using shift and apostrophe it comes out as “
When I want a pound sign it comes out #
Here’s all the figures above my numbers at the top of the keyboard:
! @ # # $ % ^ & * () – 2 and 3 are wrong (and where’s my pound sign gone?)

How weird is that??????