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Old 09-19-2007, 03:18 AM
Christer Wiik
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RE: Faulting application, faulting module unidrvui.dll

I found the problem.

All users had the same default printer. When i changed the printer Office
was working fine. Dont know what caused the problem. It was a standard HP
pcl5 driver.

I don't have time to look into it much so i just changed the driver and
everything was fine.


"Christer Wiik" wrote:

> Hi,
>
> I have some 2003 terminal servers with Office 2007 installed. Users are
> logging in via Citrix presentation server 4.0.
>
> Some of the users are having problems with the Office products. Word and
> Powerpoint crash with the option to start in safe mode and the following
> message is found in the event viewer:
>
> Eventid: 1000 Source Microsoft Office 12
>
> Faulting application winword.exe, version 12.0.4518.1014, stamp 45428028,
> faulting module unidrvui.dll, version 0.3.6000.16438, stamp 46034864, debug?
> 0, fault address 0x000436be.
>
> Users can start Excel but when they try to format the document the same
> thing happens. Excel starts up again and is able to recover the document but
> Word and Powerpoint goes in a loop with same error each time.
> Outlook seems to be working fine.
>
> If i reset the users terminal server profile everything works fine during
> the first login. When i log the user out and in again the problem starts.
>
> Have anyone experienced the same problem?

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Old 09-19-2007, 03:18 AM