Thanks to both Jack and Phil. I'll try what Jack suggests and see if it
works! In the end of the day, I suspect I'll have to do a complete restore
of the hard drive.

Thanks again.
--
ATG


"Jack" wrote:
[color=blue]
> ATG asked:
>
> "ATG" <ATG@discussions.microsoft.com> wrote in message
> news:2BE4CD02-872B-4DA7-BED0-A1896E61FC66@microsoft.com...
>[color=green]
> >
> > After hours and hours on the phone with Gateway, they say that I must
> > first
> > determine whether it is a software compatilbity issue. I have 3 programs
> > on
> > my computer that are not "vista ready." One is an older version of
> > Microsoft
> > Office 2002, WordPerfect 10, and Print Shop 12. Does anyone know whether
> > any
> > of these 3 programs are incompatible with Vista such that it would cause
> > freezing?
> > ATG[/color]
>
> Jack replied:
>
> I'm not an MVPS but here is information given to me by MVPS John Barnett
> that might help..
> He was a lifesaver... It worked for me on a couple of programs I couldn't
> install.. You
> might have to uninstall the program and then reinstall using the information
> that he gave me.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> Run in compatibility mode:
>
> To install the software in compatibility mode right click the
> setup.exe file for the software application and select Properties.
> From the Properties window Click the compatibility tab. In the
> compatibility window look for the 'compatibility mode' section and
> click on the box next to the optiuon 'run this program in
> compatibility mode for:' Choose Windows XP SP2 then click the OK
> button. The installation should then start.
>
> Run As Administrator:
>
> If compatibility mode doesn't work the, again Right Click on the
> software application's setup exe file and, from the drop down menu,
> select Run As Administrator. Again the software should start to
> install.
>
> Good luck!!
>
>[/color]