I have exactly the same problem and have spent hours folllowing suggestions
from Aol help such as disabling phishing filters and firewalls. No luck at
all. The comments from those people questioning our wanting to use Aol are
totally unhelpful. I am 71 years old and have used Aol for some years so I am
a bit set in my ways.Surely there must be Aol customers who have not had this
problem and surely Aol knows about it though they deny it when I ask.
--
Need all the help I can get


"Mary" wrote:
[color=blue]
> Hey Frank, let me know if you've found a solution because I'm having the same
> problem. Thanks.
>
> Mary
>
> "Frank" wrote:
>[color=green]
> > We have a Dell laptop which came with Vista Premium Home installed at the
> > factory. AOL VR was also installed by Dell at the factory.
> >
> > When logging onto AOL we do not get the welcome screen. We do get e-mail,
> > but we cannot access any web sites either from the browser bar or via links
> > that come in e-mail.
> >
> > By accessing the internet via Internet Explorer we are able to connect to
> > web sites and we also have full access to AOL via Internet Explorer.
> >
> > In troubleshooting we contacted Dell and spent some hours working with their
> > technical staff trying to determine if there was an issue with the computer.
> > No problems were found. Dell suggested we contact AOL. We then tried to
> > gain technical support from AOL, but were once again frustrated. Finally, we
> > uninstalled AOL and then by going through Internet Explorer we downloaded the
> > product again. We were still unable to get it to work.
> >
> > We have visited the Microsoft Download Center in search of an update or
> > patch that would make the programs play well together. One download looked
> > promising, but when we tried to download it to our computer we were rejected
> > with a note saying that the update was not for our system.
> >
> > Does anyone out there know of this issue and have a solution? Thank you.
> > --
> > Frank[/color][/color]