--
Need all the help I can get


"Mary" wrote:
[color=blue]
> Hey Frank, let me know if you've found a solution because I'm having the same
> problem. Thanks.
>
> Mary
>
> "Frank" wrote:
>[color=green]
> > We have a Dell laptop which came with Vista Premium Home installed at the
> > factory. AOL VR was also installed by Dell at the factory.
> >
> > When logging onto AOL we do not get the welcome screen. We do get e-mail,
> > but we cannot access any web sites either from the browser bar or via links
> > that come in e-mail.
> >
> > By accessing the internet via Internet Explorer we are able to connect to
> > web sites and we also have full access to AOL via Internet Explorer.
> >
> > In troubleshooting we contacted Dell and spent some hours working with their
> > technical staff trying to determine if there was an issue with the computer.
> > No problems were found. Dell suggested we contact AOL. We then tried to
> > gain technical support from AOL, but were once again frustrated. Finally, we
> > uninstalled AOL and then by going through Internet Explorer we downloaded the
> > product again. We were still unable to get it to work.
> >
> > We have visited the Microsoft Download Center in search of an update or
> > patch that would make the programs play well together. One download looked
> > promising, but when we tried to download it to our computer we were rejected
> > with a note saying that the update was not for our system.
> >
> > Does anyone out there know of this issue and have a solution? Thank you.
> > --
> > Frank[/color][/color]