Over on the left of the Belkin support page there are "Contact Us" links.
[url]http://www.belkin.com/support/product/?lid=en&pid=F5U258[/url]

You can contact Belkin by phone or email. I suggest by phone:
[url]http://www.belkin.com/support/contact/phone/?lid=en[/url]
You need technical support. Have them talk you through it.

For instance, if you live in the USA, call 1 800 2BELKIN,
which is given as the number for that country for telephone support.

The original equipment manufacturer (OEM) of your new computer
probably has a number you can call for technical support. If no one
can help you to get Microsoft's easy transfer software to work, then
either set things up manually, or buy different software:
[url]http://www.thetornado.com:80/site/home.shtml[/url]

"Mary E" <MaryE@discussions.microsoft.com> wrote in message
news:FCBAF03B-1EA0-4FDA-ABE0-17D9A67ED995@microsoft.com...[color=blue]
>
> Michael,
> Thanks for the reply. I've checked the Belkin site and they have an
> update
> that I have already tried. Any other suggestions?
>[/color]