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Old 08-20-2007, 05:30 PM
SteveB_0001
Tablet PC Guest
 
Posts: n/a
RE: Windows has recovered from an unexpected shutdown

Hi Michele,

A person in the developer's forum asked me if I used ZoneAlarm yesterday and
this question lead me to the apparent solution...

Do you use ZoneAlarm?

My answer was YES I do...

The person in the Vista Dev Forum told me he had had a similar problem as
mine and had discovered that UNinstalling ZoneAlarm solved this problem... at
least for four day in a row and counting...

So I UNINSTALLED my v7.xx ZoneAlarm and found that my laptop was able to
hibernate and sleep with no issues.... this solved my laptop problem... for
two days in a row and counting...

Here is a link to the other thread:
http://forums.microsoft.com/MSDN/Sho...iteID=1&mode=1

I am waiting to hear from ZoneAlarm (I opened an support request)... in the
mean time I am using the MS Firewall...

I hope this helps.

Stephen
===================

"Michele" wrote:

> Hi Steve,
>
> I've been having the exact same frustrating issue since I bought my new Acer
> laptop with Vista loaded on it. Its got to be Vista. Have you gotten a reply
> to your question? Please let me know if you come up with a solution.
>
> Would I be crazy to uninstall Vista and load XP? :)
>
> Thanks much,
> Michele
>
> "SteveB_0001" wrote:
>
> > I have a new HP Pavilion dv6200 CTO Notebook, and does not consistantly sleep
> > or hibernate correctly. The Error message from Vista Business OS (32 bit) is:
> >
> > ----vvv--------------vvv-----------
> > Windows has recovered from an unexpected shutdown
> >
> > Problem signature:
> > Problem Event Name: BlueScreen
> > OS Version: 6.0.6000.2.0.0.256.6
> > Locale ID: 1033
> >
> > Additional information about the problem:
> > BCCode: 9f
> > BCP1: 00000003
> > BCP2: 848A4030
> > BCP3: 86847030
> > BCP4: 85BD9C48
> > OS Version: 6_0_6000
> > Service Pack: 0_0
> > Product: 256_1
> >
> > Files that help describe the problem:
> > C:\Windows\Minidump\Mini072007-01.dmp
> > C:\Users\business\AppData\Local\Temp\WER-166515-0.sysdata.xml
> > C:\Users\business\AppData\Local\Temp\WERB1E0.tmp.v ersion.txt
> > -------^^^^---^^^^^^^^^^-------------^^^-----------
> >
> > There is the option to click on a button to find a solution, but there is
> > never a solution found.
> >
> > After reading the threads in this discussion group on this TOPIC (Windows
> > has recovered from an unexpected shutdown), I tried what was suggested and
> > disabled automatic reboot to hone in on the problem.
> >
> > Now I see that the issue is on SHUTDOWN.... It is failing to Shutdown
> > correctly, and a blue screen pops up.... I received the following message:
> >
> > -------vvvvvvvv--------------------vvvv----------
> > A problem has been detected and Windows has been shut down to prevent damage
> > to your computer.
> >
> > DRIVER_POWER_STATE_FAILURE
> >
> > It this is the first time your've seen this Stop error screen, restart your
> > computer. If this screen appears again, follow these stesps:
> >
> > Check to make sure any new hardware or software is properly installed. If
> > this is a new installation, ask your hardware or software manufacturer for
> > any windows updates you might need.
> >
> > If problems conintue, disable or remove any newly installed hardware or
> > software. Disable BIOS memory options such as caching or shadowing, If you
> > need to use safe Mode to remove or disable components, restart your computer,
> > press F8 to select Advanced Startup Options, and then select Safe Mode.
> >
> > Technical information:
> >
> > ***STOP: 0x0000009F (0x00000003, 0x85066030, 0x86C163D0, 0x85259988)
> >
> >
> > Collecting Data for crash dump ...
> > Initializing disk for crash dump ...
> > Beginning dump of physical memory.
> > Dumping physical memory to disk: 100
> > Physical memory dump complete.
> > Contact your system admin or technical support for for further assistance.
> > --------^^^^^------------------^^--------------
> >
> > So the issue appears to be with Shutdown, and explains why it has NOT
> > shutdown correctly from the beginning....
> >
> > Anybody have any ideas about the cause and solution for this?
> >

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Old 08-20-2007, 05:30 PM
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