Hey Frank, let me know if you've found a solution because I'm having the same
problem. Thanks.

Mary

"Frank" wrote:
[color=blue]
> We have a Dell laptop which came with Vista Premium Home installed at the
> factory. AOL VR was also installed by Dell at the factory.
>
> When logging onto AOL we do not get the welcome screen. We do get e-mail,
> but we cannot access any web sites either from the browser bar or via links
> that come in e-mail.
>
> By accessing the internet via Internet Explorer we are able to connect to
> web sites and we also have full access to AOL via Internet Explorer.
>
> In troubleshooting we contacted Dell and spent some hours working with their
> technical staff trying to determine if there was an issue with the computer.
> No problems were found. Dell suggested we contact AOL. We then tried to
> gain technical support from AOL, but were once again frustrated. Finally, we
> uninstalled AOL and then by going through Internet Explorer we downloaded the
> product again. We were still unable to get it to work.
>
> We have visited the Microsoft Download Center in search of an update or
> patch that would make the programs play well together. One download looked
> promising, but when we tried to download it to our computer we were rejected
> with a note saying that the update was not for our system.
>
> Does anyone out there know of this issue and have a solution? Thank you.
> --
> Frank[/color]