Wayne Moses <wayne.moses@comcast.net> wrote:

>As of last Monday or so, my Ax stopped syncing with my laptop / Vista Home
>Premium. Up until that time it was working like a charm -- better than any
>version of ActiveSync. I installed nothing or changed nothing on the Axim.
>AAMOF, I did not even remove it from its cradle other than to soft-reset.

If you can identify a specific day, you might want to do a system
restore to before that day and see if that fixes it. It could be
the McAfee issues below caused the problem and aren't easily
fixed otherwise.

>The sync would fail with the message "Synchronization cannot be started because
>you are not able to log on to the network and access information. Restart
>your desktop computer and synchronize again. If the problem persists, contact
>your network administrator."
>
>I have restarted the laptop and the Axim many times and I have also re-installed
>the drivers. I have checked and WMDC and the WMDC Host Services are both
>running. The laptop and is up to date as is the Axim. I went to the WMDC
>Home page and ran through the troubleshooting option that was closes to my
>issue -- no joy.
>
>I am able to browse the Axim from the laptop and also browse the Internet
>from the Axim. So there is a viable connection via the USB cable and cradle.
>I can also access the Internet and the intranet in my house, so I have no
>clue what network this message is referring to.
>
>I deleted the partnership and re-established a new partnership and right
>off the bat the same message came up after the sync failed.
>
>I am using MS Office Professional 2003 on the laptop and Pocket Informant
>2007 Rev.4 on the Axim.
>
>McAfee
>=====
>
>Now this bit of information might assist the diagnosis. Around the same time,
>McAfee downloaded an update and corrupted itself. Details of this SNAFU can
>be found in the Announcement here -- http://ts.mcafeehelp.com/?siteID=1
>
>Well this led to various components of McAfee not working and despite my
>using their cleanup tool and patch, McAfee could not be repaired and after
>I uninstalled it I could not reinstall it.
>
>I have since installed Windows Live OneCare on a 90-day trial and that installed
>easily and is working perfectly. So much for McAfee.
>
>Firewall
>=====
>
>During the course of my many searches on the Internet I cam across suggestions
>that the firewall might be the issue. I thought of this also, but then figured
>the firewall would not allow browsing or a pass-through to the Internet as
>previously described.
>
>Still I have verified that I only have 1 firewall active -- the Windows Live
>OneCare firewall (Vista's firewall is turned off) -- and that firewall has
>been set up to explicitly allow ActiveSync and WMDC.
>
>Technical Support
>==============
>
>I called MS Tech Support and their WMDC team only works M-F, and besides,
>the call might cost me since this sort of thing is supposed to be handled
>by the device (Axim) manufacturer (Dell). Dell's web page explicitly says
>that free support only extends to hardware-related issues and issues such
>as this woudl also cost me money. So I am left in the lurch except for (hopefully)
>the experts in these NGs.
>
>Services or a Registry Hack
>=====================
>
>I suspect that the solution lies somewhere in the enabling of a service or
>in hacking the registry. However I am not sure what this might be.
>
>If not too tired from reading this epistle, can anyone help?
>
>Regards,
>Wayne Moses
>Houston, Texas
>
--
__________________________________________________ ________________________________
Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
What is on my Pocket PC? http://www.ehansberry.com/
Microsoft MVP - Mobile Devices www.pocketpc.com
What is an MVP? - http://mvp.support.microsoft.com/