I was able to prevent the problem by modifying the search list Desktop Search
uses to index. It was indexing all of the other profiles on the local drive
and the Windows subdirectory of his own profile. Once I excluded the other
profiles and the later folder (and it's child objects) I was able to log
off/reboot/shutdown without issue.

On a side note I noticed that Desktop Search has also started indexing
Outlook Express even though he didn't use it. Since it was installed with
the OS and he didn't need it indexed I uninstalled it. I'm not sure if it
was a catalyst as well, but I doubt it.

"Matt" wrote:

> I have a client who has this problem on a new workstation. It turned out to
> be Microsoft Desktop Search that was causing the problem. I found a post on
> another forum that documented the same problem with Google Desktop as well.
>
> "Jocelyn Fiorello [MVP - Outlook]" wrote:
>
> > My answer to Greg would apply to you too, since he doesn't have Communicator
> > 2005 either.
> >
> > --
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Messages sent to my e-mail address will NOT be answered -- please reply
> > only to the newsgroup to preserve the message thread. ***
> >
> >
> > "Tom P" wrote:
> >
> > > I get the "end program - wms idle" message every time I shut windows down. I
> > > don not have communicator 2005 on my system. What else could be causing this
> > > error message?
> > >
> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >
> > > > That article doesn't mention Contact Manager at all...it applies to
> > > > Communicator 2005. When you shut down Outlook before shutting down Windows,
> > > > go to the Task Manager and look at the list of processes (not applications)
> > > > that are running. If OUTLOOK.EXE is still running, something else is keeping
> > > > it open...most likely some kind of add-in. Try disabling your add-ins and
> > > > reenable them one by one to see if one of them is the culprit. It could also
> > > > be some other 3rd party program that interacts with Outlook in some way that
> > > > is keeping Outlook open.
> > > >
> > > > --
> > > > Jocelyn Fiorello
> > > > MVP - Outlook
> > > >
> > > > *** Messages sent to my e-mail address will NOT be answered -- please reply
> > > > only to the newsgroup to preserve the message thread. ***
> > > >
> > > >
> > > > "Greg Strong" wrote:
> > > >
> > > > > Hello All,
> > > > >
> > > > > How can I fix the "End program - WMS idle" message when shutting down
> > > > > WinXP Pro?
> > > > >
> > > > > When I shut down WinXP Pro SP2 I receive the above message. Googling
> > > > > I've found http://support.microsoft.com/kb/921113 however it appears to
> > > > > apply to Contact Manager 2005. I do have the Contact Manager installed
> > > > > with Office Professional 2003, so I'm not sure this applies. Any
> > > > > ideals? TIA!
> > > > >
> > > > > --
> > > > > Regards,
> > > > >
> > > > > Greg Strong
> > > > >