"Kirsten" <Kirsten@discussions.microsoft.com> wrote in message
news:E38E544A-0B48-4283-930A-28DE954E017B@microsoft.com...
> Restore to what? Do you mean to restore to a previous registry? I'm not
> sure what day to do?
>
No, he means use the system restore facility which restores the operating
system to a previous state.

You get to system restore (on my Dell laptop anyway) via Help & Support.

To do this, open Help & Support from the Start Menu.
Under "Pick a Task" you will see an item called
"undo changes to your system with System Restore"

Click on System Restore and follow the instructions on the screen.

Jim
> "Richard Hein" wrote:
>

>> Have you tried a system restore?
>>