"keiko34" <keiko34@discussions.microsoft.com> wrote in message
news:593CBD07-9B64-4898-9FC2-8ADB5BCD02DD@microsoft.com...
>
>
> "keiko34" wrote:
>
>> i am having a snap-in failure and was wondering if someone could tell me
>> how
>> to fix it. i have been trying to download iTunes and the people at iTunes
>> told me that the Snap-In Failure was my problem. they told me to come
>> here and that you guys could help me to fix it. they told me that it
>> might be citing a CLSID. if this is of any help to someone who can help
>> me.

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It's reassuring to know that their technical support is as good as it ever
was. :-(