1. What anti-virus application is installed? Is your subscription current?
2. Start > Settings > Control Panel > Security Center: What is the reported
status here for (a) your anti-virus application, (b) firewall, and (c)
Automatic Updates?
3. Can you reach any of the following websites using Internet Explorer?...
www.avp.com www.ca.com www.f-secure.com www.kaspersky.com www.mcafee.com www.my-etrust.com www.nai.com www.networkassociates.com www.pandasoftware.com www.sophos.com www.symantec.com www.trendmicro.com www.viruslist.com
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
Jackson wrote:
> A process named Agent.exe is active in Task Manager to a ridiculous
> degree. The name pops up as a running process and during several
> seconds appears to make scores of read/write calls to the registry.
> Then it disappears for several more seconds until it comes back up and
> repeats the process (over and over and over...).
>
> I tracked the program to:
> C:\Program Files\Common Files\InstallShield\UpdatServices\.
>
> I renamed it to ZZZagent.exe and rebooted. The machine goes thru a
> frenzy of trying to find Agent.exe which I renamed. It tells me to
> insert the ScanSoft Omni Page SE 4.0 disk and etc. Finally I keep
> cancelling the requests and it tells me that the Windows installation
> cannot continue and I should visit http://consumer.installshield.com
> for more information.
>
> Then it give me back my computer for about two minutes and the whole
> process starts over.
>
> I visited the page but found nothing of immediate help.
>
> Since I renamed agent.exe the LED for my HD only flash about once per
> second; with agent.exe active it flashed about three times per second.
> Once a second intuitively seems extremely excessive but it's still
> better than three times per second.
>
> My question: Do I really need this Windows Installation thing? If I
> can get along without it I would prefer to. How can I keep it from
> trying to reload? There must be a reference to "Agent.exe" in the
> registry that I could find and erase.
>
> Or, probably smarter, there is ScanSoft Omni Page SE 4.0 listed in the
> "Add and remove programs" thingy in Control Panel. Would I regret
> removing that???
>
> Any advice appreciated.