"Anthony" <Anthony@discussions.microsoft.com> wrote in message
news:4546848A-723D-4E6D-A3CA-A68323295FD3@microsoft.com...
> Unfortunately I have done that several times and it still does not fix the
> issue.
>
> Is there any other option or solution to the problem?
>
> "Linley Meslier" wrote:
>
>> "The only thing that I can think of is if the phone was connected to
>> the computer before or while ActiveSynce was downloaded."
>>
>> That maybe the problem. Try to remove AS on your Desktop, reboot and
>> reinstall it. Connect your Smartphone and Sync.
>>
>> Linley Meslier
>> Windows Mobile Training Specialist
>> Pocket PC Mauritius
>> Http://PocketpcMauritius.blogspot.com

Not being able to use ActiveSync eliminates a ROM update via USB and I think
they warn against any other connections for firmware updates.

In Texas, Sprint has 'area' technical centers. All of DFW has only two that
I know of. Even as a developer using Cingular, the local offices usually
don't have a 'techie' but have passed off sales reps that knew enough to
solve my issue du jour.

In a major jam, I have driven to the Ft Worth office of a national repair
center operated by radio Shack and offered to throw myself on their sword.
They are nice enough to quote a price before hand and honest enough to guess
whether or not they can fix the problem.

Short of that, I'd hope you had backed up before the trouble started, then
do a hard reset.

http://www.samsung.com/support/index.asp