The solution is, as it has been for 10 years - Don't Use AOHELL

There is **nothing** they have that you can't do with Internet Explorer,
Firefox etc. - except crap up your computer.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)



"Frank" <Frank@discussions.microsoft.com> wrote in message
news:CE932C46-D52D-4BB8-A30E-D04A09DC2839@microsoft.com...[color=blue]
> We have a Dell laptop which came with Vista Premium Home installed at the
> factory. AOL VR was also installed by Dell at the factory.
>
> When logging onto AOL we do not get the welcome screen. We do get e-mail,
> but we cannot access any web sites either from the browser bar or via
> links
> that come in e-mail.
>
> By accessing the internet via Internet Explorer we are able to connect to
> web sites and we also have full access to AOL via Internet Explorer.
>
> In troubleshooting we contacted Dell and spent some hours working with
> their
> technical staff trying to determine if there was an issue with the
> computer.
> No problems were found. Dell suggested we contact AOL. We then tried to
> gain technical support from AOL, but were once again frustrated. Finally,
> we
> uninstalled AOL and then by going through Internet Explorer we downloaded
> the
> product again. We were still unable to get it to work.
>
> We have visited the Microsoft Download Center in search of an update or
> patch that would make the programs play well together. One download
> looked
> promising, but when we tried to download it to our computer we were
> rejected
> with a note saying that the update was not for our system.
>
> Does anyone out there know of this issue and have a solution? Thank you.
> --
> Frank[/color]