Newbie Coder,
Thank you. I was having the same problem with KB927891. Windows update keeps
installing KB911562 after installing once. To make matters worse with
KB927891, every time I re-installed it, I could not open my NAV, and
repeatedly had to apply their patch "Error: (1002,1) or (1003,1) after
installing a Norton program ". Sorry about the previous post without a
message, as I am a Newbie to Newsgroups.
Regards,
Bromikey

"Newbie Coder" wrote:

> Lewis,
>
> There are four things you can try:
>
> 1) Install the reditributable & see if that fixes the problem. Here is the
> download:
>
> http://www.microsoft.com/downloads/d...displaylang=en
>
> 2) Got to:
> http://windowsupdate.microsoft.com
> Click the CUSTOM button
> Expand the KB911562 & tick the box that says don't show again
>
> 3) Download the file as an Automatic Update, click the icon in the system
> tray which will open the dialog. When it asks for install type, click the
> CUSTOM button & say don't show this update again
>
> 4) If all the above fail then post to the Windows Update newsgroup,
> available here:
>
> microsoft.public.windowsupdate
>
> Link:
>
> http://www.microsoft.com/windowsxp/e...&lang=en&cr=US
>
> I think you may have posted to this newsgroup already
>
> I hope this helps,
>
> --
> Newbie Coder
> (It's just a name)
>
> "Lewis Barclay" <lewis.barclay@googlemail.com> wrote in message
> news:1175678668.964043.288740@y80g2000hsf.googlegr oups.com...
> > system:
> > windows XP SP2 genuine
> > WIndows live onecare (recent install)
> >
> > Hi,
> >
> > Windows update is continually asking me to install : KB911562.
> > After instasllation it says that is is successfully installed but
> > every time I do a windows update it asks for it to install again.
> > There is nothing in the Event viewer which shoul suggest it di not
> > install correctly.
> >
> > I have tried the following:
> >
> > Downloading and installing in safe mode
> > disabling onecare virus protection and installing
> >
> > Neither fixed the problem.
> >
> > PLEASE HELP - it's really bugging me!
> >
> > I recently removed NAV and added windows live onecare to my PC, this
> > is the only thing I can think might have caused the problem.
> >
> > Thanks, in advance,
> >
> >
> > Lewis
> >
>
>
>