Luke Bailey wrote:[color=blue]
> I have a general question on VISTA. My parents recently bought a new
> laptop with Widnwos VISTA loaded. The computer worked fine, but
> recently has started blue-screening after it starts. I know this may
> be a shortage of information to help diagnose, but if anyone has
> thoughts, I would appreciate any ideas. Here's some additional info.
>
> Computer only blue-screens if they have an internet connection
> (wirless or LAN connection).
> There internet provider is a small local telephone company who set
> them up with a static IP.
> Only third-party software added was Norton AntiVirus and an
> Anti-Spyware program.[/color]

Did the system blue screen before adding Norton or the Anti-spyware
application. If no, I'd start by removing Norton Antivirus. You'll need to
check the Symantec website for complete removal instructions as this product
leaves a lot of remnants around if only uninstalled using the remove
programs option or the uninstall under Norton on the Start menu.

If this issue occured prior to those installations, check how your parents
are using the laptop as heat can be issue and if they place the laptop on a
soft surface, a bed for example, it can block proper ventilation.

If they only use it on a hard surface, you'll need to check to be sure all
their drivers are up to date. If they are up to date at the laptop
manufacturer's website, you might need to check the specifc manufacturer of
hardware on their system, graphics card and whatever else they have as the
manufacturer may have more up to date drivers for the specific device.


--
Michael Solomon