Hi Chris,

What version of Word and Windows are you using. It sounds like you're starting the Merge from Word rather than Outlook?

You may want to followup in the Word Mailmerge discussion group, using the link below and/or in the Outlook discussion group.

==========
<<"Christopher Martin" <christopher_martin@medfin.com.au> wrote in message news:%23DXhfKKfHHA.4636@TK2MSFTNGP03.phx.gbl...
Christopher Martin wrote:
> We're having some problems using fax merging. I am following the guide at:
>
>
http://office.microsoft.com/assistan...&respos=2&rt=2
>
>
> After reading the requirements for Fax Merging I installed:
>
> Outlook FaxMail
> Microsoft Fax
> Personal Address Book
>
> After adding the services to Outlook and rebooting the machine I start
> up Word and try to do a merge the 'Faxes' selection in the 'Main
> Document Type' dialogue is greyed out.
>
> Is there a file I need to check, or template that needs installing?
>
> Thanks!
>
> Chris Martin

We're still having this issue. Is there a fix?>>
--
Please let us know if this has helped,

Bob Buckland ?:-)
MS Office System Products MVP

>>*Courtesy is not expensive and can pay big dividends<<

LINKS
A. Specific newsgroup/discussion group mentioned in this message:
news://msnews.microsoft.com/microsof...ilmerge.fields
or via browser:
http://microsoft.com/communities/new...ilmerge.fields

B. MS Office Community discussion/newsgroups via Web Browser
http://microsoft.com/office/communit...s/default.mspx
or
Microsoft hosted newsgroups via Outlook Express/newsreader
news://msnews.microsoft.com