Lewis,

There are four things you can try:

1) Install the reditributable & see if that fixes the problem. Here is the
download:

http://www.microsoft.com/downloads/d...displaylang=en

2) Got to:
http://windowsupdate.microsoft.com
Click the CUSTOM button
Expand the KB911562 & tick the box that says don't show again

3) Download the file as an Automatic Update, click the icon in the system
tray which will open the dialog. When it asks for install type, click the
CUSTOM button & say don't show this update again

4) If all the above fail then post to the Windows Update newsgroup,
available here:

microsoft.public.windowsupdate

Link:

http://www.microsoft.com/windowsxp/e...&lang=en&cr=US

I think you may have posted to this newsgroup already

I hope this helps,

--
Newbie Coder
(It's just a name)

"Lewis Barclay" <lewis.barclay@googlemail.com> wrote in message
news:1175678668.964043.288740@y80g2000hsf.googlegr oups.com...
> system:
> windows XP SP2 genuine
> WIndows live onecare (recent install)
>
> Hi,
>
> Windows update is continually asking me to install : KB911562.
> After instasllation it says that is is successfully installed but
> every time I do a windows update it asks for it to install again.
> There is nothing in the Event viewer which shoul suggest it di not
> install correctly.
>
> I have tried the following:
>
> Downloading and installing in safe mode
> disabling onecare virus protection and installing
>
> Neither fixed the problem.
>
> PLEASE HELP - it's really bugging me!
>
> I recently removed NAV and added windows live onecare to my PC, this
> is the only thing I can think might have caused the problem.
>
> Thanks, in advance,
>
>
> Lewis
>