Brandy,

Yes, we were able to get our problem fixed. Apparently, the issue started
happening after I restored the wireless router. It scrambled the signal on
the Westel, thereby disabling it. My husband spent about a 1/2 hour on the
phone with Verizon. They had his reset the Westel. I don't know what else
they did, but shortly thereafter the DSL was back up.

"brandyelizabeth" wrote:
[color=blue]
> Have you been able to get your problem fixed? I am not computer literate at
> all. And I recently purchased a Dell laptop E1505 and I have a Westell
> Versalink through Verizon. And I was told after a few calls that they were
> not able to configure the Westell to meet the demands of the VWindow Vista
> program???? And it makes it worse when you home computer has Windows XP.
>
> "racergirl435" wrote:
>[color=green]
> > It's a Westel. So if I restored the wireless, thereby resetting all the
> > network settings, should I have to reinstall the in order to reaccess the
> > network? I will try Verizon first. That seems to make the most sense.
> >
> > "xtremedelta" wrote:
> >[color=darkred]
> > > Right, if Verizon owns the router, maybe a westel or netgear, they need to
> > > support it. And if it is happening across the network and no computers can
> > > connect it is obviously a network issue, and not a Windows issue. Also, if it
> > > is a netgear you might want to do a chat or call tech support with them too
> > > to assist you in getting your network back up. However if you use PPPoE you
> > > will need your user name and password to authenticate with the DHCP Server
> > >
> > > "racergirl435" wrote:
> > >
> > > > Gene,
> > > >
> > > > Yes I have. I've restored it twice, to no avail. My old laptop is now
> > > > telling me insert the CD to complete the installation (for Verizon e-mail).
> > > > I will take xtreme's advice and call Verizon again to see if they can/will
> > > > help me. I called them originally on Saturday and the tech I spoke with
> > > > couldn't help me and tried to transfer me to Microsoft who is, of course, not
> > > > open on the weekends. Any other ideas and/or tips would be appreciated.
> > > >
> > > > I am also still having issues trying to get the wireless keyboard and mouse
> > > > to work as per the below. Any suggestions there?
> > > >
> > > > Thanks!
> > > > Jess
> > > >
> > > > "Gene85" wrote:
> > > >
> > > > > Have you tried to reset the router to its default settings. This should get
> > > > > you back to the point of being able to ping. Then you will need to configure
> > > > > you network again on your operating systems.
> > > > >
> > > > > "xtremedelta" wrote:
> > > > >
> > > > > > Well, I hate to say it because no one wants to talk to a help desk. But it
> > > > > > sounds like you need to call your ISP that sold you the router, and have them
> > > > > > walk you through reenabling the settings, weather it be setting up PPPoE or
> > > > > > WEP or WPA. Also they should be able to walk you through obtaining the Keys
> > > > > > that you need to log on wirelessly from your laptops with WEP and WPA
> > > > > > enabled. Good luck, really they are the only ones who can help you.
> > > > > >
> > > > > > "racergirl435" wrote:
> > > > > >
> > > > > > > pinging from the command prompt is unsuccessful. Not sure if that is
> > > > > > > internal or external. I don't know how to ping by DNS so I can't answer that
> > > > > > > question.
> > > > > > >
> > > > > > > "xtremedelta" wrote:
> > > > > > >
> > > > > > > > can you ping by IP, internally and externally? and can you ping by DNS
> > > > > > > > internally??
> > > > > > > >
> > > > > > > > "racergirl435" wrote:
> > > > > > > >
> > > > > > > > > Hello,
> > > > > > > > >
> > > > > > > > > I recenty purchased a Dell E1705 which came preloaded with Windows Vista.
> > > > > > > > > It's got the 802.11g wireless card. I attempted to get onto the internet
> > > > > > > > > Saturday morning and was not able to. With the intention of securing our
> > > > > > > > > wireless network (which is a Microsoft MN-700 connected to our DSL modem
> > > > > > > > > provided by Verizon), I wanted to set it up so that it had at least a 64-bit
> > > > > > > > > encryption level. Unfortunately, I couldn't locate any of the notes and
> > > > > > > > > documentation that we had when we set the network up so I restored the
> > > > > > > > > wireless and started from scratch. Now, I not only cannot get on the
> > > > > > > > > internet with my Vista machine but also cannot get on with either my XP Home
> > > > > > > > > desktop or laptop.
> > > > > > > > >
> > > > > > > > > I can connect to the network fine. All computers see each other. But
> > > > > > > > > whenever I try to open Internet Explorer (on any machine) I get the "page
> > > > > > > > > cannot be displayed" message with the links for troubleshooting.
> > > > > > > > >
> > > > > > > > > I spent probably 6 hours on the phone with Dell (probably 4 of them on hold)
> > > > > > > > > only to have it determined by them to be a software problem for which they
> > > > > > > > > transferred me to Dell On Call, which is not free. :shrug: :confused: The
> > > > > > > > > first tech I spoke to on Saturday had me try to connect directly to the
> > > > > > > > > wireless with an ethernet cable. I tried my old laptop and actually was able
> > > > > > > > > to connect so he had me do the same onthe Vista laptop but no go. Later that
> > > > > > > > > night (my phone actually died while I was waiting to be transferred to their
> > > > > > > > > "Vista department") I hooked the ethernet cable back up to my laptop and got
> > > > > > > > > onto Yahoo but when I tried to go to another web site, I got the same error
> > > > > > > > > page.
> > > > > > > > >
> > > > > > > > > One of the techs yesterday had me try ipconfig /all and all that did was
> > > > > > > > > show a brief flash of a screen and then go away. I wish I could remember
> > > > > > > > > everything they had me try this weekend, but I can't.
> > > > > > > > >
> > > > > > > > > I have yet to be able to get back to the internet. I even tried
> > > > > > > > > re-restoring the wireless router again, thinking maybe there was something in
> > > > > > > > > the settings that I didn't replicate properly. I'm getting quite desperate
> > > > > > > > > and am out of ideas. If anyone can provide some suggestions, I would greatly
> > > > > > > > > appreciate it.
> > > > > > > > >
> > > > > > > > > Other issues/concerns I have are:
> > > > > > > > > 1) Are my printer and scanner going to work with the Vista machine? They
> > > > > > > > > are both USB.
> > > > > > > > >
> > > > > > > > > 2) I bought a wireless keyboard and mouse and when I tried to install the
> > > > > > > > > software, Vista said the drivers weren't compatible. I tried just plugging
> > > > > > > > > in the antenna into a USB port and the machine recognized and installed the
> > > > > > > > > devices, but they don't work. Any suggestions there?
> > > > > > > > >
> > > > > > > > > Thank You!
> > > > > > > > > Jessica Kinsey[/color][/color][/color]