can you ping by IP, internally and externally? and can you ping by DNS
internally??

"racergirl435" wrote:
[color=blue]
> Hello,
>
> I recenty purchased a Dell E1705 which came preloaded with Windows Vista.
> It's got the 802.11g wireless card. I attempted to get onto the internet
> Saturday morning and was not able to. With the intention of securing our
> wireless network (which is a Microsoft MN-700 connected to our DSL modem
> provided by Verizon), I wanted to set it up so that it had at least a 64-bit
> encryption level. Unfortunately, I couldn't locate any of the notes and
> documentation that we had when we set the network up so I restored the
> wireless and started from scratch. Now, I not only cannot get on the
> internet with my Vista machine but also cannot get on with either my XP Home
> desktop or laptop.
>
> I can connect to the network fine. All computers see each other. But
> whenever I try to open Internet Explorer (on any machine) I get the "page
> cannot be displayed" message with the links for troubleshooting.
>
> I spent probably 6 hours on the phone with Dell (probably 4 of them on hold)
> only to have it determined by them to be a software problem for which they
> transferred me to Dell On Call, which is not free. :shrug: :confused: The
> first tech I spoke to on Saturday had me try to connect directly to the
> wireless with an ethernet cable. I tried my old laptop and actually was able
> to connect so he had me do the same onthe Vista laptop but no go. Later that
> night (my phone actually died while I was waiting to be transferred to their
> "Vista department") I hooked the ethernet cable back up to my laptop and got
> onto Yahoo but when I tried to go to another web site, I got the same error
> page.
>
> One of the techs yesterday had me try ipconfig /all and all that did was
> show a brief flash of a screen and then go away. I wish I could remember
> everything they had me try this weekend, but I can't.
>
> I have yet to be able to get back to the internet. I even tried
> re-restoring the wireless router again, thinking maybe there was something in
> the settings that I didn't replicate properly. I'm getting quite desperate
> and am out of ideas. If anyone can provide some suggestions, I would greatly
> appreciate it.
>
> Other issues/concerns I have are:
> 1) Are my printer and scanner going to work with the Vista machine? They
> are both USB.
>
> 2) I bought a wireless keyboard and mouse and when I tried to install the
> software, Vista said the drivers weren't compatible. I tried just plugging
> in the antenna into a USB port and the machine recognized and installed the
> devices, but they don't work. Any suggestions there?
>
> Thank You!
> Jessica Kinsey[/color]