Hello there,
A few questions for you.
Would you mind confirming the model number with us.
This link provides the latest models.
http://us.acer.com/acereuro/wr-resou...oks_USNov1.rtf
Where did you purchase this model and did you contact their support? Was this a new or used model?
What operating system are you using?
Have you looked through the Acer manual to make sure you are following the directions?
Have you gone into the control panel, drivers, and looked to see if there is a hardware device without a driver loaded?