Good, they're the ones who deal with those issues more often. Glad it got
settled for you.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Steve S" <SteveS@discussions.microsoft.com> wrote in message
news:5F061073-3037-4C03-BF6E-4B9070E227DB@microsoft.com...
> Well, believe it or not, Microsoft Tech Support came through with a fix!!
>
> Apparently, the download folder got corrupted. Here's the text about the
> fix
> from the MS support center:
>
>
> "From the case log, I understand that Some updates failed to install after
> you recently updated Update software to Microsoft Update. If I have
> misunderstood your concern, please do not hesitate to correct me. We will
> work together to resolve this specific issue through the course of the
> case.
>
> After checking your attachment, I found the error 80240017. This error is
> most likely caused by the corrupted Windows Update folder. We can take the
> following steps to rename this folder to get this issue resolved.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
> 3. In the opened folder, rename the folder SoftwareDistribution to SDold.
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> net start WuAuServ
>
> Please let me know if the steps work at your earliest convenience."
>
>
> After performing the steps above, Microsoft Update re-downloaded the
> updates
> that had failed to install... and installed them.
>
> ALSO, the Update History no longer shows 37 other update installation
> failures! So, how about that?!?!??
>
>