I beleive I have resolved this issue with my Q. The earpiece volume must be
set to off. From the home page on the Q, simply press in the toggle wheel on
the right side of the Q until the "Earpiece Volume" screen shows up. Then,
increase the volume using the toggle wheel from that screen to full and the
problem should be solved. Simple solution.

"bryguy76" wrote:

> I have the same issues... this morning my sound was working just fine, but
> now it doesn't work. Still plays the videos, but no sound. The sound works
> fine in other applications though... I tried looking for a way to reinstall
> windows media player, but I cant find one... I would appreciate the help as
> well
>
> "ibguju" wrote:
>
> > My sound on the Windows Media player suddenly stopped. Video still sorks but
> > without sound, music streams in the player but with no sound. Speaker works
> > while using the phone otherwise as well as other functions (mute/volume,
> > etc.). Any suggestions or solutions?
> >