The OEM, in this case Motion, is responsible for support, not Microsoft.
8-) Which is one of the reasons I'm here volunteering my time, because
neither provides adequately for users. I'm going to need to spend some time
digging into some things before I can figure this out.

In the meantime, since you're saying you upgraded to XP SP2 in this process
attempting to fix the issue, I would use uninstall in Add or Remove Programs
to get back to the basic configuration (even though it was broken at that
point). Or, if you have a Restore Point going back to when you did that
install, use that.

The problem is an upgrade with a Service Pack won't fix any existing
problems, and probably will only compound them. I would also suggest, since
you've apparently had problems with spyware/malware/Trojans or other
parasites, that you take a look at the information here:
www.aumha.org/secure.htm and try some of those free programs to further
verify that your system is clean.

I'm afraid that Motion's suggestion to wipe the hard drive with a fresh
installation may be the best thing overall. But don't do that right away
while I'm checking on things for you.
--
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
In memory of a true friend, Windows MVP Alex Nichol

Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"billj" <billj@discussions.microsoft.com> wrote in message
news:21A3E8E6-59D5-48C8-9F36-950CBA5ACBA8@microsoft.com...
> Have been in contact with Motion. Have spent many hours scanning Microsoft
> support and knowledge DB, the www with your name (Chris) coming to the top
> as
> being most helpful on forums such as these. Also, have many years of
> expert
> and development experience in most operating systems including Windows.
> The
> background of this case is:
>
> 0) Motion 1400 Tablet worked great, including pop-up kbd at logon, until I
> cleaned up an about:blank trojan.
> 1) Let kids use the tablet one day and they contracted the about:blank
> trojan.
> 2) Installed Windows Recovery Console (WRC), deleted the problem dll, then
> cleaned up the registry manually.
> 3) Ran a few other tools like Hijack.exe to identify any other problems
> and
> removed varous registry entries. Virus scanned the machine and blessed it
> finally as being CLEAN without issues..
> 4) Subsequently, kbd was not showing at login anymore, and not sure when
> it
> actually started occurring during my machine cleaning process. I thought
> I
> must have removed a needed registry entry.
> 5) Uninstalled WRC, rebooted, and problem was not fixed.
> 6) Upgraded machine to SP2 from SP1, rebooted and still not fixed.
> 7) Upgraded SP2 with various security PTFs, rebooted and still not fixed.
> 8) Uninstalled Motion Computing dashboard, reinstalled later version,
> rebooted and still not fixed.
> 9) Noticed "tablet s" entry was missing ... (tabtip was ok), so
> incorporated
> that in Registry and validated was checked in system startup - per Chris
> H.
> notes in other trhreads, still no success...
> 10) Was given a LEVEL 1 support answer to reinstall Windows from Motion
> Computing, and realized how pathetic their support was, so resorted to
> starting this thread. Can you imagine if someone told you to reinstall
> Solaris, UNIX, or Linux??? Would never happen.
> 11) Scanned entire registry and Ink directory .ini files to look for
> suspects with no success.
> 12) Have tried all suggestions and then some pertaining to this thread.
>
> So, there is the backgorund. I would have kept track of what I did had I
> known such an easy system remedy would have caused this issue. I also
> cleaned up the backup directory which prevents me from restoring the
> system
> to a previous state. Admittedly, there are steps I should have taken to
> do a
> restore in case I screwed something up - which I did!
>
> Chris, how do I get to your attachment?
>
> Anyone have a Microsoft contact to get this remedied? It has to be
> something simple. I'll escalate through Motion to Microsoft and will post
> any
> success.
>
> Thanks for all your time!
>
>
>
> "Chris H." wrote:
>
>> Please don't change this line just arbitrarily. I am quoting from my
>> Motion, which differs from what James posted. I've zipped the
>> softkeyboard.ini file from the Motion for you to compare with your
>> softkeyboard.ini file (the file inside the zip is a .txt file, but make
>> sure
>> to run your anti-virus software against it before opening). Hopefully
>> that
>> will lead to some change. 8-) If not, I would suggest you contact
>> Motion's
>> support on their toll-free number and see what they've got to say.
>> --
>> http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
>> In memory of a true friend, Windows MVP Alex Nichol
>>
>> Chris H.
>> Microsoft Windows MVP/Tablet PC
>> Tablet Creations - http://nicecreations.us/
>> Associate Expert
>> Expert Zone - www.microsoft.com/windowsxp/expertzone
>>
>>
>> "billj" <billj@discussions.microsoft.com> wrote in message
>> news:89703C0E-5AA4-4B1C-BBF4-174D454F1871@microsoft.com...
>> >I bounced the machine after commenting the (apparently correct) string
>> >out,
>> > then bounced it again after editing back to the original (apparently
>> > good)
>> > form in the registry. Still no success. Assuming that registry entry
>> > invokes the kbcresources.dll (which I verified is on the machine in the
>> > Ink
>> > dir), could there be a problem in the line referenced SoftKeyboard.ini
>> > file?
>> > I didn't see anything in that .ini file which jumps out at me for
>> > pop-up
>> > of
>> > the kbd at login time. What else needs to be in place to get the login
>> > kibd
>> > to pop-up? Thanks
>> >
>> > "James Gockel" wrote:
>> >
>> >> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TabletTip\Lo ginKeyboard]
>> >>
>> >> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TabletTip\Lo ginKeyboard\{69BEE631-7339-4dca-96EF-2E4BD92AAFF8}]
>> >> @="SoftKeyboard.ini|KbcResources.dll|2752|17490|Lo gin"
>> >>
>> >> Thats the reg export that i got. Your string of hex characters may be
>> >> different, but there are other strings around TabletTip branch that
>> >> are
>> >> the
>> >> same as the one that should be used.
>> >>
>> >> -James
>> >>
>> >> "billj" <billj@discussions.microsoft.com> wrote in message
>> >> news:1859AFA0-2DC4-4B67-9C77-6D83A6BF7EFB@microsoft.com...
>> >> >* Have Motion Computing 1400 running XP Tablet SP2 - great product
>> >> > * TIP (Tablet Input Panel) works perfectly after logon
>> >> > * TIP is not available for entering of password to logon after
>> >> > system
>> >> > restart; a physically attached keyboard is required
>> >> >
>> >> > What exactly is the registry setting to make the TIP available for
>> >> > logon
>> >> > password entry at system restart or when switching user accounts?
>> >> > THX
>> >> > FOR
>> >> > YOUR HELP
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>