Have been in contact with Motion. Have spent many hours scanning Microsoft
support and knowledge DB, the www with your name (Chris) coming to the top as
being most helpful on forums such as these. Also, have many years of expert
and development experience in most operating systems including Windows. The
background of this case is:

0) Motion 1400 Tablet worked great, including pop-up kbd at logon, until I
cleaned up an about:blank trojan.
1) Let kids use the tablet one day and they contracted the about:blank trojan.
2) Installed Windows Recovery Console (WRC), deleted the problem dll, then
cleaned up the registry manually.
3) Ran a few other tools like Hijack.exe to identify any other problems and
removed varous registry entries. Virus scanned the machine and blessed it
finally as being CLEAN without issues..
4) Subsequently, kbd was not showing at login anymore, and not sure when it
actually started occurring during my machine cleaning process. I thought I
must have removed a needed registry entry.
5) Uninstalled WRC, rebooted, and problem was not fixed.
6) Upgraded machine to SP2 from SP1, rebooted and still not fixed.
7) Upgraded SP2 with various security PTFs, rebooted and still not fixed.
8) Uninstalled Motion Computing dashboard, reinstalled later version,
rebooted and still not fixed.
9) Noticed "tablet s" entry was missing ... (tabtip was ok), so incorporated
that in Registry and validated was checked in system startup - per Chris H.
notes in other trhreads, still no success...
10) Was given a LEVEL 1 support answer to reinstall Windows from Motion
Computing, and realized how pathetic their support was, so resorted to
starting this thread. Can you imagine if someone told you to reinstall
Solaris, UNIX, or Linux??? Would never happen.
11) Scanned entire registry and Ink directory .ini files to look for
suspects with no success.
12) Have tried all suggestions and then some pertaining to this thread.

So, there is the backgorund. I would have kept track of what I did had I
known such an easy system remedy would have caused this issue. I also
cleaned up the backup directory which prevents me from restoring the system
to a previous state. Admittedly, there are steps I should have taken to do a
restore in case I screwed something up - which I did!

Chris, how do I get to your attachment?

Anyone have a Microsoft contact to get this remedied? It has to be
something simple. I'll escalate through Motion to Microsoft and will post any
success.

Thanks for all your time!



"Chris H." wrote:

> Please don't change this line just arbitrarily. I am quoting from my
> Motion, which differs from what James posted. I've zipped the
> softkeyboard.ini file from the Motion for you to compare with your
> softkeyboard.ini file (the file inside the zip is a .txt file, but make sure
> to run your anti-virus software against it before opening). Hopefully that
> will lead to some change. 8-) If not, I would suggest you contact Motion's
> support on their toll-free number and see what they've got to say.
> --
> http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
> In memory of a true friend, Windows MVP Alex Nichol
>
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>
> "billj" <billj@discussions.microsoft.com> wrote in message
> news:89703C0E-5AA4-4B1C-BBF4-174D454F1871@microsoft.com...
> >I bounced the machine after commenting the (apparently correct) string out,
> > then bounced it again after editing back to the original (apparently good)
> > form in the registry. Still no success. Assuming that registry entry
> > invokes the kbcresources.dll (which I verified is on the machine in the
> > Ink
> > dir), could there be a problem in the line referenced SoftKeyboard.ini
> > file?
> > I didn't see anything in that .ini file which jumps out at me for pop-up
> > of
> > the kbd at login time. What else needs to be in place to get the login
> > kibd
> > to pop-up? Thanks
> >
> > "James Gockel" wrote:
> >
> >> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TabletTip\Lo ginKeyboard]
> >>
> >> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TabletTip\Lo ginKeyboard\{69BEE631-7339-4dca-96EF-2E4BD92AAFF8}]
> >> @="SoftKeyboard.ini|KbcResources.dll|2752|17490|Lo gin"
> >>
> >> Thats the reg export that i got. Your string of hex characters may be
> >> different, but there are other strings around TabletTip branch that are
> >> the
> >> same as the one that should be used.
> >>
> >> -James
> >>
> >> "billj" <billj@discussions.microsoft.com> wrote in message
> >> news:1859AFA0-2DC4-4B67-9C77-6D83A6BF7EFB@microsoft.com...
> >> >* Have Motion Computing 1400 running XP Tablet SP2 - great product
> >> > * TIP (Tablet Input Panel) works perfectly after logon
> >> > * TIP is not available for entering of password to logon after system
> >> > restart; a physically attached keyboard is required
> >> >
> >> > What exactly is the registry setting to make the TIP available for
> >> > logon
> >> > password entry at system restart or when switching user accounts? THX
> >> > FOR
> >> > YOUR HELP
> >> >
> >>
> >>
> >>
>
>
>