I can not do this: I have been to Doug Robbins' link but even at the start
where it tells me to make sure that the reference is set up - I have 2
references, one of which I can remove, the other I can't.

I can not get a directory set up as for some reason my step by step thing
only wants to me do letters, and I am now considering giving up, but I don't
want to!

Can someone please help?