YW & thanks for your feedback.

Rays wrote:
> Rob thanks for the info. Sorted!
>
>> It is VERY important, if you're running WinXP SP2. You're not.
>>
>> Rays wrote:
>>> OK thanks for your help. I've been told by the person who built my
>>> system
>>> that this update isn't important. Maybe not. But it's annoying that
>>> every
>>> time I boot up, the windows update icon comes on. Surely there must be a
>>> way
>>> to stop it!
>>> KB938127 I'm sick of you! Ahhhh!!!!
>>>
>>>> VGX.DLL is an IE- & Windows-specific file.
>>>>
>>>> Long story short: If you have WinXP SP3 installed, your computer
>>>> doesn't
>>>> need KB938127. (Why Windows Update is offering it is anybody's guess
>>>> but
>>>> I
>>>> expect it's related to the way or the order in which the shop installed
>>>> WinXP SP3 and IE7.)
>>>>
>>>> Proceed as follows:
>>>>
>>>> 1. Stop the Automatic Updates service:
>>>>
>>>> Start > Run > (type in) services.msc > [OK]
>>>> Double-click Automatic Updates > Click on Stop
>>>> (Stopping the service will take a moment)
>>>>
>>>> 2. Delete the contents of the Download folder:
>>>>
>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
>>>> Open the Download folder and delete its contents
>>>> Close the window.
>>>>
>>>> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
>>>> complete | Uncheck/deselect KB928127 and hide it ("Don't show me this
>>>> update again").
>>>>
>>>> 4. Start the Automatic Updates service:
>>>>
>>>> Start > Run > (type in) services.msc > [OK]
>>>> Double-click Automatic Updates > Click on Start
>>>> (Starting the service will take a moment)
>>>>
>>>> Should you want a second opinion from MS:
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB939127).
>>>>
>>>> LOOK!! => If your problem relates to an IE Security Update, call the
>>>> above
>>>> number and ask to be transferred to the "Consumer IE queue" (which is
>>>> 47830).
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>>
>>>> Rays wrote:
>>>>> I ran another search & also found VGX.DLL in Program files\Common
>>>>> Files.
>>>>> File Version:7.0.5730.13
>>>>> Is this a type of Spyware?
>>>>>
>>>>>> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
>>>>>> already
>>>>>> installed along with IE7. whether it was installed before IE7, I'm
>>>>>> not
>>>>>> sure. I ran a search in Windows\System32 but no luck. I then ran a
>>>>>> search
>>>>>> in Windows itself for VGX.DLL & found two files both the same in the
>>>>>> software Distribution folder & copied this: 7.0.6000.20628. What
>>>>>> next?
>>>>>> By
>>>>>> the way thanks for your help.
>>>>>> I read earlier messages on this particular update and it was
>>>>>> mentioned
>>>>>> about running spuninst.exe to uninstall IE7. Is this not a registry
>>>>>> cleaner? --
>>>>>> Ray
>>>>>>
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>> Is this a brand-new computer or a used/new-to-you computer?
>>>>>>>
>>>>>>> Did you install WinXP SP3 manually (versus via Windows Update)? Did
>>>>>>> you
>>>>>>> install SP3 before you installed IE7?
>>>>>>>
>>>>>>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
>>>>>>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if
>>>>>>> found)
>>>>>>> &
>>>>>>> select Properties | Version, copy the version to your clipboard and
>>>>>>> paste
>>>>>>> it into a reply to this thread.
>>>>>>> --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>
>>>>>>>
>>>>>>> Rays wrote:
>>>>>>>> I recently bought another computer which doesn't get used much only
>>>>>>>> for
>>>>>>>> games etc. It updated windows updates ok until until some weeks
>>>>>>>> back.
>>>>>>>> Then it kept asking me to update security update KB938127 for IE7.
>>>>>>>> However every
>>>>>>>> time I do it fails! On investigating further and trying to update
>>>>>>>> by
>>>>>>>> another method, it says 'this file is not compatable with your
>>>>>>>> system'.
>>>>>>>> Why
>>>>>>>> is this? I've done virus checks and everything seems clean.
>>>>>>>> In fact my system works fine other than this little hiccup. I use
>>>>>>>> Windows
>>>>>>>> XP
>>>>>>>> Pro & service pack 3. Any help please?