Rob thanks for the info. Sorted!
--
Ray


"PA Bear [MS MVP]" wrote:

> It is VERY important, if you're running WinXP SP2. You're not.
>
> Rays wrote:
> > OK thanks for your help. I've been told by the person who built my system
> > that this update isn't important. Maybe not. But it's annoying that every
> > time I boot up, the windows update icon comes on. Surely there must be a
> > way
> > to stop it!
> > KB938127 I'm sick of you! Ahhhh!!!!
> >
> >> VGX.DLL is an IE- & Windows-specific file.
> >>
> >> Long story short: If you have WinXP SP3 installed, your computer doesn't
> >> need KB938127. (Why Windows Update is offering it is anybody's guess but
> >> I
> >> expect it's related to the way or the order in which the shop installed
> >> WinXP SP3 and IE7.)
> >>
> >> Proceed as follows:
> >>
> >> 1. Stop the Automatic Updates service:
> >>
> >> Start > Run > (type in) services.msc > [OK]
> >> Double-click Automatic Updates > Click on Stop
> >> (Stopping the service will take a moment)
> >>
> >> 2. Delete the contents of the Download folder:
> >>
> >> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
> >> Open the Download folder and delete its contents
> >> Close the window.
> >>
> >> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
> >> complete | Uncheck/deselect KB928127 and hide it ("Don't show me this
> >> update again").
> >>
> >> 4. Start the Automatic Updates service:
> >>
> >> Start > Run > (type in) services.msc > [OK]
> >> Double-click Automatic Updates > Click on Start
> >> (Starting the service will take a moment)
> >>
> >> Should you want a second opinion from MS:
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB939127).
> >>
> >> LOOK!! => If your problem relates to an IE Security Update, call the
> >> above
> >> number and ask to be transferred to the "Consumer IE queue" (which is
> >> 47830).
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >>
> >> Rays wrote:
> >>> I ran another search & also found VGX.DLL in Program files\Common Files.
> >>> File Version:7.0.5730.13
> >>> Is this a type of Spyware?
> >>>
> >>>> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
> >>>> already
> >>>> installed along with IE7. whether it was installed before IE7, I'm not
> >>>> sure. I ran a search in Windows\System32 but no luck. I then ran a
> >>>> search
> >>>> in Windows itself for VGX.DLL & found two files both the same in the
> >>>> software Distribution folder & copied this: 7.0.6000.20628. What next?
> >>>> By
> >>>> the way thanks for your help.
> >>>> I read earlier messages on this particular update and it was mentioned
> >>>> about running spuninst.exe to uninstall IE7. Is this not a registry
> >>>> cleaner? --
> >>>> Ray
> >>>>
> >>>>
> >>>> "PA Bear [MS MVP]" wrote:
> >>>>
> >>>>> Is this a brand-new computer or a used/new-to-you computer?
> >>>>>
> >>>>> Did you install WinXP SP3 manually (versus via Windows Update)? Did
> >>>>> you
> >>>>> install SP3 before you installed IE7?
> >>>>>
> >>>>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
> >>>>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if found)
> >>>>> &
> >>>>> select Properties | Version, copy the version to your clipboard and
> >>>>> paste
> >>>>> it into a reply to this thread.
> >>>>> --
> >>>>> ~Robear Dyer (PA Bear)
> >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>
> >>>>>
> >>>>> Rays wrote:
> >>>>>> I recently bought another computer which doesn't get used much only
> >>>>>> for
> >>>>>> games etc. It updated windows updates ok until until some weeks back.
> >>>>>> Then it kept asking me to update security update KB938127 for IE7.
> >>>>>> However every
> >>>>>> time I do it fails! On investigating further and trying to update by
> >>>>>> another method, it says 'this file is not compatable with your
> >>>>>> system'.
> >>>>>> Why
> >>>>>> is this? I've done virus checks and everything seems clean.
> >>>>>> In fact my system works fine other than this little hiccup. I use
> >>>>>> Windows
> >>>>>> XP
> >>>>>> Pro & service pack 3. Any help please?
>
>