Hi Mary,
Thanks again for your response.
In fact I removed the printer again using RevoUninstaller, a program which
utilises the Application's own unistall facility, then checks both Registry
and Disk for connected files and offers to remove them.
Then I used the process you linked to "Spooler unistall" .
I am delighted to advise that my Word program is now printing correctly.
Thanks again
Teriel9


"Mary Sauer" <mary.sauer@mygmail.com> wrote in message
news:OXa%236cK$JHA.3708@TK2MSFTNGP02.phx.gbl...
> You will probably have to ask this in a Windows forum. If you did not
> completely remove your printer driver before reinstalling you will still
> get your error.
>
>
> --
> Mary Sauer
> http://msauer.mvps.org/
>
> "Teriel9" <terry@teriel-consultants.co.uk> wrote in message
> news:eL%23wdCK$JHA.1336@TK2MSFTNGP05.phx.gbl...
>> Hi Mary,
>> Many thanks for your response.
>> Have tried this but the problem remains but only with MS Word.
>> I can print from Sage Accounts, Notepad, Webpages, Open Office, copy and
>> paste in fact everyting I need but still not MS Word.
>> Regards
>> Teriel9
>>
>> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
>> news:uiuSCG$%23JHA.1340@TK2MSFTNGP05.phx.gbl...
>>> You might think about re-installing your printer driver. Your error is
>>> indicative of a corrupt driver. It might help to check with HP to see if
>>> there is an updated driver.
>>>
>>> It is always best to completely remove a driver before
>>> installing/reinstalling.
>>>
>>> How to clean up printer drivers
>>> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>>>
>>>
>>>
>>> --
>>> Mary Sauer
>>> http://msauer.mvps.org/
>>>
>>> "Teriel9" <terry@teriel-consultants.co.uk> wrote in message
>>> news:ehyNj5%23%23JHA.1336@TK2MSFTNGP05.phx.gbl...
>>>> Whenever I try to print a document from Word in Office 97, I get the
>>>> following error message.
>>>> Application error
>>>> The instruction at 0x7c91339c regerenced memory at 0x00000000, the
>>>> memory
>>>> could not be read.
>>>> Clickon OK to terminate the program
>>>> Click on Cancel to debug the program.
>>>> I have uninstalled and reinstalled the program twice.
>>>> I do not have this problem with any other program and I can print the
>>>> MS .doc documents with Open Office org
>>>> Have Windows XP SP3, Intel 1.8 proc, 512mb HP6300 MF printer
>>>> Can anyone help please
>>>> Teriel9
>>>>
>>>>
>>>
>>>
>>
>>
>
>