"Jim" <bojimbo261@aol.com> wrote in message
news:ci245519bu8gn4tm7dsu5a0assfn9lnkpo@4ax.com...[color=blue]
> On Sun, 5 Jul 2009 17:30:00 -0500, "Merle" <planogram@comcast.net>
> wrote:
>[color=green]
>>
>>
>>"Jim" <bojimbo261@aol.com> wrote in message
>>news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...[color=darkred]
>>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>>> wrote:
>>>
>>>>
>>>>"GTS" <x@y.net> wrote in message
>>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>>>> how
>>>>> did you try to run SFC /scannow (to which you say your were denied
>>>>> access)? How did you try system restore? This is a Vista news group
>>>>> yet
>>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>>> are
>>>>> you running?
>>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from
>>>>> the
>>>>> DVD/CD drive?
>>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's
>>>>> unclear
>>>>> what you can and can't boot to or run. Perhaps you should get some
>>>>> professional help with this. (and not from the local big store, but a
>>>>> qualified technician).
>>>>> --
>>>>>
>>>>> "Merle" <planogram@comcast.net> wrote in message
>>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>>> started
>>>>>> scanning warning my wife of a virus attack on her computer and wanted
>>>>>> her
>>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got
>>>>>> off
>>>>>> of the internet and now she is locked out of her computer. We can't
>>>>>> get
>>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>>> access.
>>>>>> Tried putting the Windows XP disk in to do a repair and was unable to
>>>>>> get
>>>>>> it to start. I think the only thing to do is reformat the HD and
>>>>>> start
>>>>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>>>>> into it in order to re format it. We are at a loss. Any Ideas would
>>>>>> be
>>>>>> appreciated.
>>>>>
>>>>
>>>>My wife is running XP Sp3 The system will boot up to the desk top but
>>>>any
>>>>icon you click on access is denied, I set the bios to boot from Floppy,
>>>>It
>>>>would not. I set the bios to boot from dvd, it would not. It would
>>>>boot
>>>>to
>>>>C drive each time and the desk top looked normal. I got a message
>>>>(windows\system32\mskhfji.exe did not load also
>>>>windows\system32\mskpuko.exe
>>>>would not load. I clicked on programs/accessories/system tools/system
>>>>restore and got a message(access denied) I will try
>>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>>again.,
>>>>Thanks anyway
>>>
>>> Although this is a Vista group , what a/v program is on your wifes
>>> computer ? Boot into safe mode and rename both files with the
>>> extention .txt and see if they can be deleted .[/color]
>>
>>The wife is using AVG 8 free. She is unable to get safe mode to start.
>>No
>>matter what we try we get access denied. cannot start any pgms, IE keeps
>>starting up and going to spam sites one right after the other. I don't
>>know
>>what kind of virus she has but it is a good one. I believe it came from
>>[url]www.aware-protect.com[/url] A pop up keeps hounding her to buy antivirus
>>system
>>pro for 49.95 to fix the problem. This virus has kidnapped her computer.[/color]
>
> Format and reinstall ?[/color]

Formatted but can't reinstall xp as it is an upgrade. Thanks for all your
help guys.