On Sun, 5 Jul 2009 17:30:00 -0500, "Merle" <planogram@comcast.net>
wrote:
[color=blue]
>
>
>"Jim" <bojimbo261@aol.com> wrote in message
>news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...[color=green]
>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>> wrote:
>>[color=darkred]
>>>
>>>"GTS" <x@y.net> wrote in message
>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>>> how
>>>> did you try to run SFC /scannow (to which you say your were denied
>>>> access)? How did you try system restore? This is a Vista news group yet
>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>> are
>>>> you running?
>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>>>> DVD/CD drive?
>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
>>>> what you can and can't boot to or run. Perhaps you should get some
>>>> professional help with this. (and not from the local big store, but a
>>>> qualified technician).
>>>> --
>>>>
>>>> "Merle" <planogram@comcast.net> wrote in message
>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>> started
>>>>> scanning warning my wife of a virus attack on her computer and wanted
>>>>> her
>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got
>>>>> off
>>>>> of the internet and now she is locked out of her computer. We can't
>>>>> get
>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>> access.
>>>>> Tried putting the Windows XP disk in to do a repair and was unable to
>>>>> get
>>>>> it to start. I think the only thing to do is reformat the HD and start
>>>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>>>> into it in order to re format it. We are at a loss. Any Ideas would
>>>>> be
>>>>> appreciated.
>>>>
>>>
>>>My wife is running XP Sp3 The system will boot up to the desk top but any
>>>icon you click on access is denied, I set the bios to boot from Floppy,
>>>It
>>>would not. I set the bios to boot from dvd, it would not. It would boot
>>>to
>>>C drive each time and the desk top looked normal. I got a message
>>>(windows\system32\mskhfji.exe did not load also
>>>windows\system32\mskpuko.exe
>>>would not load. I clicked on programs/accessories/system tools/system
>>>restore and got a message(access denied) I will try
>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>again.,
>>>Thanks anyway[/color]
>>
>> Although this is a Vista group , what a/v program is on your wifes
>> computer ? Boot into safe mode and rename both files with the
>> extention .txt and see if they can be deleted .[/color]
>
>The wife is using AVG 8 free. She is unable to get safe mode to start. No
>matter what we try we get access denied. cannot start any pgms, IE keeps
>starting up and going to spam sites one right after the other. I don't know
>what kind of virus she has but it is a good one. I believe it came from
>[url]www.aware-protect.com[/url] A pop up keeps hounding her to buy antivirus system
>pro for 49.95 to fix the problem. This virus has kidnapped her computer.[/color]

Format and reinstall ?