OK thanks for your help. I've been told by the person who built my system
that this update isn't important. Maybe not. But it's annoying that every
time I boot up, the windows update icon comes on. Surely there must be a way
to stop it!
KB938127 I'm sick of you! Ahhhh!!!!
--
Ray


"PA Bear [MS MVP]" wrote:

> VGX.DLL is an IE- & Windows-specific file.
>
> Long story short: If you have WinXP SP3 installed, your computer doesn't
> need KB938127. (Why Windows Update is offering it is anybody's guess but I
> expect it's related to the way or the order in which the shop installed
> WinXP SP3 and IE7.)
>
> Proceed as follows:
>
> 1. Stop the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Stop
> (Stopping the service will take a moment)
>
> 2. Delete the contents of the Download folder:
>
> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
> Open the Download folder and delete its contents
> Close the window.
>
> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
> complete | Uncheck/deselect KB928127 and hide it ("Don't show me this update
> again").
>
> 4. Start the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Start
> (Starting the service will take a moment)
>
> Should you want a second opinion from MS:
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB939127).
>
> LOOK!! => If your problem relates to an IE Security Update, call the above
> number and ask to be transferred to the "Consumer IE queue" (which is
> 47830).
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Rays wrote:
> > I ran another search & also found VGX.DLL in Program files\Common Files.
> > File Version:7.0.5730.13
> > Is this a type of Spyware?
> >
> >> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
> >> already
> >> installed along with IE7. whether it was installed before IE7, I'm not
> >> sure. I ran a search in Windows\System32 but no luck. I then ran a search
> >> in Windows itself for VGX.DLL & found two files both the same in the
> >> software Distribution folder & copied this: 7.0.6000.20628. What next? By
> >> the way thanks for your help.
> >> I read earlier messages on this particular update and it was mentioned
> >> about running spuninst.exe to uninstall IE7. Is this not a registry
> >> cleaner? --
> >> Ray
> >>
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> Is this a brand-new computer or a used/new-to-you computer?
> >>>
> >>> Did you install WinXP SP3 manually (versus via Windows Update)? Did you
> >>> install SP3 before you installed IE7?
> >>>
> >>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
> >>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if found) &
> >>> select Properties | Version, copy the version to your clipboard and
> >>> paste
> >>> it into a reply to this thread.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>
> >>>
> >>> Rays wrote:
> >>>> I recently bought another computer which doesn't get used much only for
> >>>> games etc. It updated windows updates ok until until some weeks back.
> >>>> Then it kept asking me to update security update KB938127 for IE7.
> >>>> However every
> >>>> time I do it fails! On investigating further and trying to update by
> >>>> another method, it says 'this file is not compatable with your system'.
> >>>> Why
> >>>> is this? I've done virus checks and everything seems clean.
> >>>> In fact my system works fine other than this little hiccup. I use
> >>>> Windows
> >>>> XP
> >>>> Pro & service pack 3. Any help please?
>
>