Don't install software from the Internet unless is "known-good". Fake and
rogue "virus scanners" abound - don't install them and don't believe their
trick animated websites.

A couple of known good free anti-virus is Grisft's AVG, and Avast!

[url]http://free.grisoft.com[/url]

[url]http://www.avast.com[/url]

Before installing any software from the internet, investigate it first. That
will save you a lot of headaches. Install the software only through the
manufacturer's website or the channel the manufacturer has made available
from their website. Do not install from these share programs such as
Limewire or by torrent programs - they are virus ridden.

Getting a virus might not seem all that bad, especially if it doesn't seem
to do much. But behind the scenes it might be stealing and trading credit
card numbers, spying, storing trading and illegal pictures of people being
harmed, illegally hacking gov't computers, and / or many other wrongful
things. The effect of this stuff can be very ugly to real people. Don't aid
and abet by being careless.

Saucy



"Merle" <planogram@comcast.net> wrote in message
news:4CEA8360-C263-43AF-AB60-69F699D6E3C4@microsoft.com...[color=blue]
>
> "Jim" <bojimbo261@aol.com> wrote in message
> news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...[color=green]
>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>> wrote:
>>[color=darkred]
>>>
>>>"GTS" <x@y.net> wrote in message
>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>>> how
>>>> did you try to run SFC /scannow (to which you say your were denied
>>>> access)? How did you try system restore? This is a Vista news group
>>>> yet
>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>> are
>>>> you running?
>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>>>> DVD/CD drive?
>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's
>>>> unclear
>>>> what you can and can't boot to or run. Perhaps you should get some
>>>> professional help with this. (and not from the local big store, but a
>>>> qualified technician).
>>>> --
>>>>
>>>> "Merle" <planogram@comcast.net> wrote in message
>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>> started
>>>>> scanning warning my wife of a virus attack on her computer and wanted
>>>>> her
>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got
>>>>> off
>>>>> of the internet and now she is locked out of her computer. We can't
>>>>> get
>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>> access.
>>>>> Tried putting the Windows XP disk in to do a repair and was unable to
>>>>> get
>>>>> it to start. I think the only thing to do is reformat the HD and
>>>>> start
>>>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>>>> into it in order to re format it. We are at a loss. Any Ideas would
>>>>> be
>>>>> appreciated.
>>>>
>>>
>>>My wife is running XP Sp3 The system will boot up to the desk top but
>>>any
>>>icon you click on access is denied, I set the bios to boot from Floppy,
>>>It
>>>would not. I set the bios to boot from dvd, it would not. It would boot
>>>to
>>>C drive each time and the desk top looked normal. I got a message
>>>(windows\system32\mskhfji.exe did not load also
>>>windows\system32\mskpuko.exe
>>>would not load. I clicked on programs/accessories/system tools/system
>>>restore and got a message(access denied) I will try
>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>again.,
>>>Thanks anyway[/color]
>>
>> Although this is a Vista group , what a/v program is on your wifes
>> computer ? Boot into safe mode and rename both files with the
>> extention .txt and see if they can be deleted .[/color]
>
> The wife is using AVG 8 free. She is unable to get safe mode to start.
> No matter what we try we get access denied. cannot start any pgms, IE
> keeps starting up and going to spam sites one right after the other. I
> don't know what kind of virus she has but it is a good one. I believe it
> came from [url]www.aware-protect.com[/url] A pop up keeps hounding her to buy
> antivirus system pro for 49.95 to fix the problem. This virus has
> kidnapped her computer.[/color]