On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
wrote:
[color=blue]
>
>"GTS" <x@y.net> wrote in message
>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...[color=green]
>> Your post is confusing. Firstly, if she's locked out of her computer, how
>> did you try to run SFC /scannow (to which you say your were denied
>> access)? How did you try system restore? This is a Vista news group yet
>> you say you're trying to do a system repair with an XP disk. What OS are
>> you running?
>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>> DVD/CD drive?
>> Reinstalling isn't a necessity. Malwarebtyes from
>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
>> what you can and can't boot to or run. Perhaps you should get some
>> professional help with this. (and not from the local big store, but a
>> qualified technician).
>> --
>>
>> "Merle" <planogram@comcast.net> wrote in message
>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=darkred]
>>> My wife was on the internet and suddenly System Pro popped up and started
>>> scanning warning my wife of a virus attack on her computer and wanted her
>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got off
>>> of the internet and now she is locked out of her computer. We can't get
>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>> installed but cannot start it. Tried SFC /scannow but was denied access.
>>> Tried putting the Windows XP disk in to do a repair and was unable to get
>>> it to start. I think the only thing to do is reformat the HD and start
>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>> into it in order to re format it. We are at a loss. Any Ideas would be
>>> appreciated.[/color]
>>[/color]
>
>My wife is running XP Sp3 The system will boot up to the desk top but any
>icon you click on access is denied, I set the bios to boot from Floppy, It
>would not. I set the bios to boot from dvd, it would not. It would boot to
>C drive each time and the desk top looked normal. I got a message
>(windows\system32\mskhfji.exe did not load also windows\system32\mskpuko.exe
>would not load. I clicked on programs/accessories/system tools/system
>restore and got a message(access denied) I will try
>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running again.,
>Thanks anyway[/color]

Although this is a Vista group , what a/v program is on your wifes
computer ? Boot into safe mode and rename both files with the
extention .txt and see if they can be deleted .