[Crossposted to IE General]

May I ask why you used System Restore without first uninstalling IE8? (You
should NEVER use System Restore to "undo" an installation of anything!)

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8 (i.e., one
earlier than the one you used)?

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Marchie wrote:
> I hope I am posting this in the correct place.
>
> I have XP Pro SP3 installed. On 30/06/09 the Windows Update icon stated
> there were updates to install. Upon running, it was the install for IE8,
> along with some other updates including the Microsoft Malicious Software
> Removal Tool. The update ran, advised me that IE8 had been successfully
> installed and that I needed to restart the computer, which I did. And then
> my woes began..
>
> On the restart, just before the desktop populated an error message
> appeared
> along the lines of "Access denied, you may not have permission". (I am the
> administrator account). Unfortunately, I did not write down the full
> detail
> but clicked ok. The computer continued the restart but IE would not
> connect
> at all – it didn’t even open.
>
> Realising the update had not worked successfully, I decided to try system
> restore. The most recent ones (including that morning) had Software
> Distribution Service 3.0, so I selected the last System Checkpoint. Upon
> completion of the restore, a message appeared advising me there were some
> file duplications and that the following files had been renamed in
> C:\Windows\System32: xmllite.dll to xmllite(2).dll and normaliz.dll to
> normaliz(3).dll. Presumably this was to preserve the integrity of the
> original files.
>
> Upon running, tried IE again. This time IE7 opened, but crashed. As the
> restore did not work, I then tried to undo the restore, and this didn’t
> work
> either. Restore Incomplete – changes not made. Nor would using one of the
> Software Distribution 3.0 restore points. So now I could not get my
> computer
> back to where I started. Although I cannot get my browser to work, I can
> still access my email using Outlook which connects fine to the server.
>
> I am lucky that I have access to another computer, so I googled IE8 and
> Software Distribution Service 3.0 and sure enough, a plethora of people
> with
> problems around both became evident.
>
> From the information reviewed, I tried the following:
>
> Reset Windows Security settings back to default using Fix it For Me
> (article
> ID 949220)
>
> Tried Add/Remove Programs – IE8 not showing, so tried
> %windir%\IE8\spuninst\spuninst.exe in Cmd.exe (article ID 957700).
>
> Neither of these worked.
>
> I checked my event log and it stated that IE8 installed correctly, then
> the
> next entry was failed to reboot. In searching my files it would appear
> IE8
> is not there – would this be a result of the restore that I did?
>
> I am also perplexed that in article 949220 “Prerequisites installed by
> IE8”
> that the Malicious Software Removal Tool is for SP2, but I have SP3.
>
> So, to my question – How do I get my PC back to the position it was in on
> Tuesday morning before I allowed the Update to take place and cause such a
> big headache? I think I’ll be happy just to get IE7 running and ditch
> IE8.
>
> Sorry this post is so long but I hope I have given a sufficiently full
> explanation to allow someone to resolve the problem.